Privacy Policy

At Merci Hair (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect when you visit mercihair.co.za or contact us, how we use it, and your rights — in line with South Africa’s Protection of Personal Information Act (POPIA).

Who we are

Merci Hair is a hair salon based at Suite 106, Rawoot Square, Rylands, Cape Town, 7764. You can reach us at info@mercihair.co.za or on WhatsApp at +27 61 945 7166.

Information we collect

Information you give us. When you contact us through our website form, WhatsApp, email or phone, we may collect your name, contact details and any information you choose to share with us about your enquiry or appointment.

Information collected automatically. When you browse our site, we and our analytics tools may collect anonymous usage information — such as the pages you view, your device and browser type, and approximate location — through cookies and similar technologies.

How we use your information

• To respond to your enquiries and manage appointment requests.
• To provide, maintain and improve our website and services.
• To understand how visitors use our site so we can make it better.

We do not sell or rent your personal information to anyone.

Cookies & analytics

We use cookies to help our website function and to understand how it’s used. This includes Google Analytics (via Google Site Kit), which sets cookies to measure site activity. You can control or disable cookies at any time through your browser settings.

Third-party services

Our website links to or embeds third-party services, including WhatsApp (for enquiries and bookings), Instagram and Google review feeds, and Google Analytics. These services have their own privacy policies, and we encourage you to review them.

Sharing your information

We do not sell your data. We only share personal information where it’s necessary to operate our business (for example, trusted service providers who help us run our website) or where we are required to do so by law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your rights

Under POPIA, you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to its processing. To exercise any of these rights, please contact us at info@mercihair.co.za.

Security

We take reasonable measures to protect your personal information. However, please note that no method of transmitting data over the internet is completely secure.

Links to other websites

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

If you have any questions about this policy or your personal information, please contact us:

Merci Hair
Suite 106, Rawoot Square, Rylands, Cape Town, 7764
Email: info@mercihair.co.za
WhatsApp: +27 61 945 7166